When purchasing from our CJ-London website we provide a 14-days money back guarantee from the day of delivery, not covering shipping costs and additional duties and/or taxes. If you would like to request a refund, you need to return your product in perfect condition with all tags still on the garment.
We offer a free return policy as long as the goods are still intact and with their tags in place. We will not compensate for products that have been lost during shipping. Refunds will be made to the credit card, which has been used when ordering, within two weeks after having received the returned item.
Faulty products that have been purchased from our webshop can be replaced or refunded within 14 days after delivery. Please note that the return address is: CJ-London, Skovvej 81, 2920 Charlottenlund. Contact us at firstname.lastname@example.org for more information.
We’re unable to accept returns beyond the 14 days of your receipt and anything sent to us after 14 days may be returned to you.
CARRIERS TO RETURN
Use your local post office with a signed-for service and ask for a tracking number so you can follow your return or use the return sticker provided in the bag and get a receipt confirmation or email of return – Your local post office will provide you with this.